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FAQ

FAQ

2025-08-05

Q1. Can all the products be customized?

A: We are the factory of making IR lamps,UV lamp,IR accessories. All the our products can be made by the details you provide.
 
Q2. What is the outer package of the product?
A: carton packing or wooden packing.
 
Q3. Processing cycle?
A: Some of products we have in stock. Usually need about 15days to maked.
 
Q4. Order quantity?
A: Customized IR Lamps Usually is 2 pieces.
 
Q5.What about the lead time for mass production?
A: It depends on the order quantity and the season you place the order. Generally speaking, the lead time of MOQ is about 15 to 20 days. We suggest that you start inquiry at least two months before the date you would like to get the products at your country.
 
Q6.What certificates you have?what is the life time of the ir lamps
A: CE,ISO9001,RoHS,SGS authentication already passed,each lamp with life more than 5000-20000hrs.
 
Q7.Can I customize the printing of the packing and print our logo on the ir lamps?
A: Yes.we provide OEM and ODM service. our advantage is customized according your request.
 
Q8.Do you offer guarantee for the products?
A: Yes, it must be. we will confirm with you the guarantee period in formal quotation together with data sheet.